Industrial Standing Desk | Raw Steel Smyth

Thank you for your review Ruth, we are very pleased to hear that you were happy with your Curved Standing Desk.

Thank you for your review Michal. We are really pleased to hear that you are happy with your desk and the service you received from us.

Sean, thank you for your feedback and review. We are sorry that you were not fully satisfied with the order logistics and value the feedback so that we can improve our service in the future. Please see below further information on the specific items.

Large items such as this 2m desk have to be delivered via pallet, extensively wrapped/packaged and shipped using kerbside delivery to minimise the risk of damage in transit. Our delivery drivers use a pump truck to unload the item from the delivery vehicle and will endeavour to get the item as close as possible to your entrance. For Health & Safety reasons, they are not able to remove the items from the pallet, unwrap or take it inside your property - this is your responsibility on delivery day. We explain this in our delivery policy and send a separate email notifying the delivery date and restating the kerbside delivery details, including instructions that couriers are not insured to enter buildings. This allows our customers to make arrangements for assistance on the delivery day. We recommend that you remove the wrapping to reveal the individual boxes which are much easier for you to move insider your property. We can also provide a chargeable installation service.

The Allen keys required for assembly are included and can be found in the separate brown envelope that includes the wood screws for attaching the desk top. Please accept our apologies if this was omitted on this occasion.

Thank you for bringing up the issue regarding the desk top not being predrilled. We do this for our smaller desks and fit steel fixings. For our 2M model, we do not do this at present because some customers value the flexibility in the placement of the leg position under the larger desk top. We appreciate your feedback and will consider predrilling the 2M tops in the future.

The typical timeframe from ordering to delivery for our 2M desks is usually 2-3 weeks, primarily because of the customised manufacturing process for the desk top. However, in your case, with the Christmas and New Year holidays falling between order and delivery date, this timeframe had to be extended to 4 weeks. This extension is unusual, and we made sure to clearly communicate the estimated delivery dates at the point of order. The desk was delivered inside the extended timeframe.

Thank you for your informative review Leigh, it is always nice for us to know that our customers are happy with both their purchase and the service they receive.

Charlie, thank you for your review. We are so pleased to hear that you are happy with your order and the service we provided.